We do not consider the following to be a complaint:
• A request for a service, for example noise nuisance, removal of flytipping, or a missed recycling or waste collection. You can request a service by calling us or
report it online.
• A request for information or an explanation of council or government policy.
• Where there is a disagreement with the result of a process which has its own appeal process, for example planning decisions, benefit decisions and parking fines.
You can find more details about our approach to complaints in our